6500 North Airport-Pulling Rd. Naples, FL 34109 239-597-6192 fax: 239-597-2916

If you've got questions, we've got answers!

If you don't see the answer to your question you can send us an email or call us at (239) 597-6192.

How do I know you received my online order?
You will receive a confirmation of your Order via e-mail, a few minutes after you have placed it in our Online Store. We receive the same confirmation and start preparing your Order right away, for shipment on our next shipping day. If you don't receive an e-mail confirmation (and you did give us your correct e-mail address), then your Order was not placed and we cannot ship your goods. (This rarely happens.)

Is my credit card information secure?
Yes! Our Secure Server uses 128-bit (the highest possible) encryption technology to ensure that your Credit Card Information is kept confidential.

I want you to bill my credit card for future orders. Can you keep my details on file?
No, we are sorry we can not do this

How can I pay?
We accept Visa and MasterCharge Credit Cards

Must I also call to confirm a web order?
No, unless you are not sure about something with your order. Please do not duplicate a web order with a separate phone-in order, as this will result in two orders being shipped.

What about Zip Codes?
For prompt delivery, we must have the correct Zip code for every recipient. No delivery is possible without the correct zip code.

Can I ship my order to a P.O. Box address?
Yes we will ship to a P.O. Box.

What if the fruit I ordered is out of season?
If you ordered fruit that is about to come into season, we will hold your shipment until that fruit is available and then ship. If the season has passed, we will usually substitute as permitted. Check our Guarantee page for details.

Do you substitute fruit if my selection is out of season?
We may do this if your selection is not going to be available for some time. Check our Guarantee page for details.

If you substitute fruit, how do I know that I will get similar quality and value?
Our 33 years in the Gift Fruit Shipping business have taught us just how to keep our customers happy, and we will ensure that any substitutions are replaced with equal value and quality.

How can I contact Temple Citrus Grove?
You can write to us at 6500 North Airport-Pulling Rd. Naples, FL 34109.
Call us at (239) 597-6192
Fax to us at 239-597-2916.
Or you can send us an email.

What about shipments to Rural Routes?
On all rural route and post office box addresses, please provide telephone number and rural route and post office box number. Use the comments box in the Online Order form.

Can I tell you what to say on the Gift Card?
Sure! Just fill this in, using the "Comments" box in the Online Order form.

What about Shipping & Sales Tax Charges?
Check our Shipping and Delivery page for details on shipping. There is no sales tax.